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ENTechnology & Future
Dumb Chatbots vs Smart Agents: The War is Over
We all hate calling a bank and talking to a machine. But the new AI is not that. It's something completely different.
You've surely had this experience: You text a business and get: 'Press 1 for Sales, 2 for Support'. You press 1. 'Thanks. Press A for Pricing...'. It's frustrating.
El Chatbot Tradicional (El Viejo)
- ❌ Rigid: Only understands exact words or buttons.
- ❌ No Memory: Doesn't remember what you said 2 messages ago.
- ❌ Frustrating: Ends with the customer screaming 'I WANT HUMAN'.
El Agente de IA (EiryBot)
An AI Agent uses Large Language Models (LLMs) to *understand* intent, not just keywords.
- ✅ Conversational: You can talk to it like a person. It understands slang, typos, and audio.
- ✅ Contextual: Knows if you're a new or returning customer.
- ✅ Persuasive: It doesn't just answer, it *sells*. It tries to book the appointment or close the deal.
Visual Comparison
| Feature | Chatbot | AI Agent (EiryBot) |
|---|---|---|
| Tecnología | Árbol de Decisión (If/Else) | Deep Learning (LLM) |
| Flexibilidad | Nula | Total |
| Objetivo | Filtrar (Desviar tráfico) | Convertir (Vender) |
Want to taste the difference?
Talk to EiryBot right now and try to confuse it. You'll see you can't.
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