How to measure a chatbot: KPIs that matter

Resolution Rate: % of chats solved without human handoff.
Cost per Conversation: Comparison vs human staff.
Lead Conversion Rate: From inquiry to qualified lead.

Vanity Metrics vs Business Metrics

Many companies focus on how many messages the bot answered. But what matters is how many sales it generated or how much time it saved the human team.

EiryBot includes an integrated analytics panel.